National Academy of Medicine

Metrics for Comparing User Experiences in Health IT

By David Classen
January 24, 2013 | Discussion Paper

In this discussion paper, David Classen, M.D., M.S., from the University of Utah School of Medicine and Pascal Metrics, a patient safety organization, describes how user experiences with Electronic Health Record systems from commercial vendors could be made publicly available. This reflects a meeting held at the Institute of Medicine (IOM) on March 20, 2012 to expand on a specific recommendation in the recent IOM report Health IT and Patient Safety: Building Safer Systems for Better Care. That recommendation stated “The Office of the National Coordinator (ONC) should work with the private and public sectors to make comparative user experiences across vendors publicly available.” This paper outlines a potential approach to implement this recommendation, specifically focused on how these user experiences could be measured, collected, analyzed, and reported, and the role of the ONC and other organizations in that process.



Suggested Citation

Classen, D. 2013. Metrics for Comparing User Experiences in Health IT. NAM Perspectives. Discussion Paper, National Academy of Medicine, Washington, DC. doi: 10.31478/201301c


Disclaimer: The views expressed in this paper are those of the authors and not necessarily of the authors’ organizations, the National Academy of Medicine (NAM), or the National Academies of Sciences, Engineering, and Medicine (the National Academies). The paper is intended to help inform and stimulate discussion. It is not a report of the NAM or the National Academies. Copyright by the National Academy of Sciences. All rights reserved.