National Academy of Medicine

Comparative User Experiences of Health IT Products: How User Experiences Would Be Reported and Used

By Christine A. Sinsky, Jason Hess, Ben-Tzion Karsh, James P. Keller, Ross Koppel
September 14, 2012 | Discussion Paper

Electronic health records (EHRs) and other forms of health information technology (IT) hold the promise of transforming the way health care is delivered in the United States, improving quality and safety while lowering costs. But after a decade of experience, concerns have been raised that such positive outcomes have not been widely achieved (Jones et al., 2012; Mandl and Kohane, 2012).


Disclaimer: The views expressed in this paper are those of the authors and not necessarily of the authors’ organizations, the National Academy of Medicine (NAM), or the National Academies of Sciences, Engineering, and Medicine (the National Academies). The paper is intended to help inform and stimulate discussion. It is not a report of the NAM or the National Academies. Copyright by the National Academy of Sciences. All rights reserved.