The Patient Experience and Patient Satisfaction: Measurement of a Complex Dynamic

Published in the Online Journal of Issues in Nursing, the following article reviews a brief selection of selected literature to help readers appreciate the complexity of measuring the patient experience. The concept of patient experience is surprisingly complex and generally linked with patient satisfaction. As reimbursement and performance policies have become more normative within healthcare, the patient experience has become a metric to measure payment systems for quality.

Topics:
Safety and Patient Outcomes

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