The Association of Subjective Workload Dimensions on Quality of Care and Pharmacist Quality of Work Life
Published in Research in Social and Administrative Pharmacy, the following study sought to measure the association of community pharmacists’ workload perceptions at three levels (organization, job, and task) with job satisfaction, burnout, and perceived performance on two tasks in the medication dispensing process. Researchers administered a survey to a random sample of community pharmacists. Results showed that subjective measures of pharmacist workload were associated with performance of drug profile review and patient consultation, and that different mental demands were associated with the perceived performance of each task. The results suggest that allowing community pharmacists to concentrate on tasks and limiting interruptions while performing these tasks are important factors in improving quality of patient care and pharmacist work life.
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