Rude Providers Jeopardize Patient Safety. So Stop It.

This discusses the effect of rude or uncivil behavior among health care providers on clinical outcomes and teamwork. In particular, researchers have found that rudeness can negatively affect diagnostic and intervention parameters, team processes such as workload sharing, helping, and communication, and diagnostic and procedural performance scores. Furthermore, the article highlights a program at Vanderbilt University Medical Center for resolving disruptive behavior among clinicians.

Topics:
Organizational Strategies, Practice Environment

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