Physician Burnout and Patient Satisfaction with Consultation in Primary Health Care Settings: Evidence of Relationships from a One-With-Many Design

Although prior studies have identified a range of factors associated with decreased patient satisfaction, most have been conducted in tertiary care settings, with staff burnout examined at the hospital unit-level. To examine the impact of physician burnout on patient satisfaction from consultation in the primary care setting, the following study, published in the Journal of Clinical Psychology, presents a cross-sectional survey was conducted in Western Greece. Results showed that patient satisfaction correlated significantly with physician emotional exhaustion and physician depersonalization. Patients of physicians with high-exhaustion and high-depersonalization had significantly lower satisfaction scores, compared with patients of physicians with low-exhaustion and low-depersonalization, respectively.

Safety and Patient Outcomes

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