Nurse Burnout and Patient Satisfaction

Published in Medical Care, the following study examines the effect of the nurse work environment on nurse burnout, and the effects of the nurse work environment and nurse burnout on patients’ satisfaction with their nursing care. The authors conducted cross-sectional surveys of nurses and patients from 40 units in 20 urban hospitals across the United States. Patients cared for on units that nurses characterized as having adequate staff, good administrative support for nursing care, and good relations between doctors and nurses were more than twice likely as other patients to report high satisfaction with their care, and their nurses reported significantly lower burnout. The overall level of nurse burnout on hospital units also affected patient satisfaction.

Safety and Patient Outcomes

Was this resource helpful?