This study, published in Journal of Patient Safety, aims to understand emotional responses experienced and coping strategies used by clinicians when an error is made. Both negative feelings and positive emotions (determination, attentiveness, and alertness) were identified. Profession but not location and perceived harm affected emotions or coping strategies; nurses reported stronger negative feelings than doctors. The findings showed that problem-focused coping strategies were favored and associations were identified between coping strategy used and the presence of specific emotions. Organizational support services and peers were recognized as helpful, but fears of confidentiality breeches were barriers to access. The research guides how organizations can provide effective clinician support and ensure optimal outcomes — safe, high-quality patient care.