National Academy of Medicine

Healing Humankind One Patient at a Time

By David Feinberg, Molly Coye, A. Eugene Washington
April 20, 2012 | Commentary

Four years ago, UCLA’s medical center was ranked as an honor-roll hospital by U.S. News and World Report—but our patients would seldom “refer us to a friend.” We skillfully performed today’s health care miracles: organ transplants, complex neurosurgical repairs, and saved the lives of those ravaged by trauma. Why wouldn’t those un-der our care tell their friends to come to UCLA? Were we so enamored of technical expertise that we neglected to listen to our patients and their families?


Suggested Citation

Feinberg, D., M. Coye, and A. E. Washington. 2012. Healing Humankind One Patient at a Time. NAM Perspectives. Commentary, National Academy of Medicine, Washington, DC. doi: 10.031478/201204a


Disclaimer: The views expressed in this paper are those of the authors and not necessarily of the authors’ organizations, the National Academy of Medicine (NAM), or the National Academies of Sciences, Engineering, and Medicine (the National Academies). The paper is intended to help inform and stimulate discussion. It is not a report of the NAM or the National Academies. Copyright by the National Academy of Sciences. All rights reserved.